Return och complaint

You have 14 days right of return after you have received a product, without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Products must be sent back in the original, unused condition and including label and original packaging. 

Note that we will refund the product but not the cost for the return shipping. 

How to return a product:

1. Send an mail to and state your order number and what product/-s you like to return. Easiest is to make a reply on the order confirmation e-mail and just state which product/-s you like to return. 
2. Pack the product so it is protected during transport. Include the delivery note or a note with your name and order number.
3. Print the return label you have received from us by e-mail and put on the package. Make sure that it is well fastened to manage the transport. 
4. Bring the package to a DHL collection point, submit and save the receipt. 
5. When the return has reached us, normally within one week, we will repay you for the product cost minus the actual return shipping cost. 

You can also choose to send the product in return on your own account to the following address:
BabyNord AB
Att. Summerville return
Hantverksvaegen 6
764 93  Vaeddoe

Please note that you, as customer, takes responsibility and pays for cost associated with the return of the goods, incl return shipping. The customer also holds the responsibility of the goods until it is returned.

JavaScript seem to be disabled in your browser.

You must have JavaScript enabled in your browser to utilize the functionality of this website.